Customer Feedback 2018

2018 has continued the success we had in 2017 on a number of measures, one of the main ones for us is customer satisfaction. 85% of customers said our speed of response to their enquiry was good with 78% happy with the speed of delivery. Overall 88% of customers we...

Test Certificates: Why are they important

For a number of industries knowing what they have been supplied is really important particularly if the material is going into a safety critical component or fabrication or when a grade has been specified by a designer because it conforms to whatever characteristics...

October 2018 Customer Feedback

Here are the results for Augusts Customer Feedback Overall Satisfaction with Service % Extremely Satisfied % Satisfied How satisfied were you with the speed of our response to your enquiry? % Extremely Satisfied % Satisfied If you have received your order, how...

September 2018 Customer Feedback

Here are the results for Augusts Customer Feedback Overall Satisfaction with Service % Extremely Satisfied % Satisfied How satisfied were you with the speed of our response to your enquiry? % Extremely Satisfied % 31 If you have received your order, how satisfied were...

What are steel designations?

Steel designations are the letters and numbers that are used when talking about grades of steel. The designations associated with steel grades changed with the introduction of EN10025 which replaced BS 4360. This changed how grades were referred to, some still use the...

August 2018 Customer Feedback

Here are the results for Augusts Customer Feedback Overall Satisfaction with Service % Extremely Satisfied % Satisfied How satisfied were you with the speed of our response to your enquiry? % Extremely Satisfied % Satisfied If you have received your order, how...