The results from Octobers customer survey show that we have again achieved a high level of customer satisfaction across all our metrics. 90.1% of customers were satisfied with speed of response to their enquiry and the same with the speed of our delivery while 100% were more than satisfied with the overall service they received. We were rated 100% better than previous profilers our customers have used and the majority of customers said they would recommend us to their colleagues.
Customer comments included
“We are very pleased to find you are a company that can react to a customers ‘ crisis ‘ without any fuss. We found earlier this year that we had ordered some parts to an incorrect size , we visited you and explained the situation [ on a Friday afternoon !! ], and you remade the parts to the correct size within 2 days. An excellent response that has not been forgotten about .”
“The people I deal with at Malthouse are always very obliging and pleasant especially Andrew. We have been a customer for many years and will continue to be for many more to come I hope.”
“Always my first call for any flame cuts, great service!”