Malthouse Engineering Company Ltd. hold ISO9001:2008. To download the certificates click the link below. Click here for our quality policy.

FM 35744 – ISO 9001 : 2015

 

 

 

Latest news and information regarding our quality and environmental performance

January 2018 Customer feedback

January 2018 Customer Feedback This month has picked up from where 2017 ended with customer feedback showing that we are still providing high levels of customer satisfaction and service. 80% of customers we supplied this month said our speed of response met their...

2017 Customer Satisfaction Levels

2017 was a successful year for Malthouse Engineering with increases in capacity, improvements in machinery and new customers and contracts coming on board. To help improve our service for customers we started a monthly survey of customers so we could understand where...

November Customer Feedback

Our level of customer satisfaction has remained high this month with 55% being very satisfied and 44% being extremely satisfied. We achieved 88% satisfaction for both speed of response to enquiry and speed of delivery. Compared to other profilers our customers have...

Malthouse Quality Endorsed by British Standards Institute

Following a Quality Audit from the British Standards Institute this week we are delighted to announce we have been recommended for early transition to the new ISO9001:2015 quality standard a year before the required transition date. The auditor spent a full day at our...

Customer Feedback October 2017

The results from Octobers customer survey show that we have again achieved a high level of customer satisfaction across all our metrics. 90.1% of customers were satisfied with speed of response to their enquiry and the same with the speed of our delivery while 100%...

August 2017 Customer Feedback

This month we have recorded another high level of satisfaction with 75% of customers giving us a 4 out of 5 and 25% giving us 5 out of 5. The same results were recorded for satisfaction on the speed of our delivery. Satisfaction with the speed of response to enquiry...

August Customer Feedback

August Customer Feedback This month we have again achieved a good level of customer satisfaction with 88% satisfied with the speed of response to enquiry, 88% satisfied with speed of delivery and 100% satisfied with the overall level of service they received. 75% of...

6 month review of customer satisfaction

6 Month Review of Customer Satisfaction We have been running a monthly customer satisfaction survey this year. The results have shown that we continually give our customers what they want when they want it. Over the last 6 months 95% of customers said they were...

May 2017 Customer Feedback

We have had another good month in terms of feedback from customers with the majority reporting that they are either satisfied or extremely satisfied with the overall service they have received and the speed of response to their enquiry. We have been able to improve...

April 2017 Customer Feedback

Enquiries and sales continue to be strong into April and May and so does positive feedback from our customers. Each month we select customers at random and ask them to rate the service they have received. This month when we asked if customers were satisfied with our...