Malthouse Engineering Company Ltd. hold ISO9001:2015. To download the certificates click the link below. Click here for our quality policy.

FM 35744 – ISO 9001 : 2015

For information on how we manage quality within the factory we have created a few videos that go into detail on trace-ability, inspection and a few other topics.

Latest news and information regarding our quality and environmental performance

November Customer Feedback

Our level of customer satisfaction has remained high this month with 55% being very satisfied and 44% being extremely satisfied. We achieved 88% satisfaction for both speed of response to enquiry and speed of delivery. Compared to other profilers our customers have...

Malthouse Quality Endorsed by British Standards Institute

Following a Quality Audit from the British Standards Institute this week we are delighted to announce we have been recommended for early transition to the new ISO9001:2015 quality standard a year before the required transition date. The auditor spent a full day at our...

Customer Feedback October 2017

The results from Octobers customer survey show that we have again achieved a high level of customer satisfaction across all our metrics. 90.1% of customers were satisfied with speed of response to their enquiry and the same with the speed of our delivery while 100%...

August 2017 Customer Feedback

This month we have recorded another high level of satisfaction with 75% of customers giving us a 4 out of 5 and 25% giving us 5 out of 5. The same results were recorded for satisfaction on the speed of our delivery. Satisfaction with the speed of response to enquiry...

August Customer Feedback

August Customer Feedback This month we have again achieved a good level of customer satisfaction with 88% satisfied with the speed of response to enquiry, 88% satisfied with speed of delivery and 100% satisfied with the overall level of service they received. 75% of...

6 month review of customer satisfaction

6 Month Review of Customer Satisfaction We have been running a monthly customer satisfaction survey this year. The results have shown that we continually give our customers what they want when they want it. Over the last 6 months 95% of customers said they were...

May 2017 Customer Feedback

We have had another good month in terms of feedback from customers with the majority reporting that they are either satisfied or extremely satisfied with the overall service they have received and the speed of response to their enquiry. We have been able to improve...

April 2017 Customer Feedback

Enquiries and sales continue to be strong into April and May and so does positive feedback from our customers. Each month we select customers at random and ask them to rate the service they have received. This month when we asked if customers were satisfied with our...

Quarterly customer feedback results

Over the last 3 months we have been selecting customers at random to provide feedback on our service. The results have been really positive and show that we consistency deliver high levels of customer satisfaction. There have also been a number of areas found where we...

Customer Satisfaction stays at 100% for February

As part of our ongoing commitment to customer satisfaction each month we select customers at random and ask for some feedback. We are pleased to say that in February we achieved 100% customer satisfaction. Customers were asked to rate our response to their enquiry....