Over the last 3 months we have been selecting customers at random to provide feedback on our service. The results have been really positive and show that we consistency deliver high levels of customer satisfaction. There have also been a number of areas found where we can improve to make our customer experience even better. Thank you to all our customer who took part. If you would like any further information relating to customer feedback or how we manager the firms quality and ISO9001 certification please email quality@malthouseengineering.com

Here are charts from the feedback.


Our final question asked for any further comments. Replies included the following

“Always our first point of call for all our Flame Cut Materials in Mild Steel and EN8. Great service and very competitive prices. 5 Stars .”

 “My order was for a breakdown job and was turned around faster than promised.”

 “Sales team extremely helpful and quick to respond to all enquiries”

 “A very Efficient and reliable Company. Our Company have been using them since before i started. Over 16 Years.”

 “The email of test certs is a great help”

 “number 1 for customer service number 1 for expertise & quality number 1 for on-time delivery job done”

 “We have been dealing with you for a number of years and could count on one hand the number of rejects, so very happy.”

There were also some comments that could help us improve which included

More frequent deliveries would be nice (to my area)”

 “Sometimes quoting could be a little quicker – but deliveries usually pretty good once ordered”