April 2017 Customer Feedback

Enquiries and sales continue to be strong into April and May and so does positive feedback from our customers. Each month we select customers at random and ask them to rate the service they have received. This month when we asked if customers were satisfied with our...

Quarterly customer feedback results

Over the last 3 months we have been selecting customers at random to provide feedback on our service. The results have been really positive and show that we consistency deliver high levels of customer satisfaction. There have also been a number of areas found where we...

Flame Cutting for World Leading Science Project

In the last few months we have supplied flame cut profiles to the world’s most intense X-ray, the European Synchrotron Radiation Facility (ESRF). Its based in Grenoble, France and brings together 21 partner nations to work on a state-of-the-art synchrotron which...

Customer Satisfaction stays at 100% for February

As part of our ongoing commitment to customer satisfaction each month we select customers at random and ask for some feedback. We are pleased to say that in February we achieved 100% customer satisfaction. Customers were asked to rate our response to their enquiry....

Flame Cut Steel Profiles in s275jr material

We can flame cut steel in all sorts of shapes and sizes this week this one has caught our eye. It is cut from 120mm thick s275 steel.  This profile is a little different to the usual cutting we provide as it will go through corrosion testing as requested by our...

Malthouse Welcomes Liberty

This week we were pleased to welcome David France from Liberty Steel. David is our new account manager having joined Liberty later last year. David had the chance to see the Malthouse Engineering flame cutting and lumsden grinding facilitys in action as he toured the...

100% Customer Satisfaction for January 2017

Starting in January 2017 we will be asking customers we have serviced each month for feedback on how we did and if there is anything we can improve on. This month we are pleased to say we achieved an overall satisfaction rate of 100%. This is based on 22% of customers...