August 2017 Customer Feedback

This month we have recorded another high level of satisfaction with 75% of customers giving us a 4 out of 5 and 25% giving us 5 out of 5. The same results were recorded for satisfaction on the speed of our delivery. Satisfaction with the speed of response to enquiry...

What is flame cutting?

What is flame cutting? Flame cutting is the process of cutting a shape from a steel plate using oxygen and fuel gas. It falls under the term steel profiling which encompasses services such as laser cutting, waterjet cutting and plasma cutting. It is also known as...

August Customer Feedback

August Customer Feedback This month we have again achieved a good level of customer satisfaction with 88% satisfied with the speed of response to enquiry, 88% satisfied with speed of delivery and 100% satisfied with the overall level of service they received. 75% of...

Lack of industrial property restricts growth

In a recent article in The Telegraph Malthouse Engineering Managing Director Roy Taylor talks of his frustration at the lack of available industry property within the West Midlands.  Following a strong first half of 2017 Malthouse Engineering are seeking to expand...

6 month review of customer satisfaction

6 Month Review of Customer Satisfaction We have been running a monthly customer satisfaction survey this year. The results have shown that we continually give our customers what they want when they want it. Over the last 6 months 95% of customers said they were...

1952mm o/d flame cut steel ring

The ring was flame cut from 40mm thick s355j2+n steel with an o/d of 1952mm. After cutting it was normalised and will be dressed and packed before being delivered. The profile will eventually go into the mining industry as a gear or sprocket. If this is similar to...

May 2017 Customer Feedback

We have had another good month in terms of feedback from customers with the majority reporting that they are either satisfied or extremely satisfied with the overall service they have received and the speed of response to their enquiry. We have been able to improve...

April 2017 Customer Feedback

Enquiries and sales continue to be strong into April and May and so does positive feedback from our customers. Each month we select customers at random and ask them to rate the service they have received. This month when we asked if customers were satisfied with our...

Quarterly customer feedback results

Over the last 3 months we have been selecting customers at random to provide feedback on our service. The results have been really positive and show that we consistency deliver high levels of customer satisfaction. There have also been a number of areas found where we...